FAQ
Shipping & Delivery
What are the shipping options for U.S. customers? We want you to enjoy your new essentials as soon as possible. Choose the option that best fits your schedule:
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Express Shipping (3-6 business days): $20.00 – For when you need luxury in a hurry.
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Standard Shipping (7-14 business days): $10.00 – Our reliable delivery service.
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Free Shipping (7-14 business days): $0.00 – Enjoy complimentary shipping on qualifying orders.
Is my package discreet? Absolutely. We respect your privacy. All LuxiousStrands orders are shipped in plain, discreet packaging without any mention of the contents on the outside.
Sizing & Care
How do I find my perfect fit? Comfort is all about the right size. Please consult our Size Guide available on each product page. Our sizing follows standard U.S. measurements. If you’re unsure, our support team is happy to help you find your match.
How should I care for my LuxiousStrands pieces? To preserve the delicate fibers and elasticity, we recommend machine washing in a mesh bag on a cold, gentle cycle and laying flat to dry.
Returns & Exchanges
What is your return policy? Due to the intimate nature of our products and for hygiene reasons, we can only accept returns or exchanges on items that are unopened and in their original, sealed packaging within 30 days of delivery.